AN Client Care Inc Quality Assurance ensures that every employee delivers quality service for every customer contact. Our Customer Service Agents are considerate problem solvers and highly skilled who provides superior customer care.

We train our agents to effectively track customer service request and immediately route customer queries based on their training and expertise. Our devotion to training produces superior customer service. Agents are guaranteed provided in depth training on core skills, including communication, customer service and sales. We provide extensive training on client programs and on-going training and quality improvement as well as organizational development.

We have an in-house quality monitoring process that utilizes instruments of measurement to gauge and establish exceptional quality levels and tracks employee performance based on the following criteria:

• Competence Levels
• Communication with Customers
• Call Control Skills
• Product or Service Knowledge
• Overall professional conduct and performance